Shipping Policy

Important Statements:

Please remember to check estimated delivery dates on product pages when pre-ordering!

Orders will not be shipped out until all items ordered are on hand with us. For example:

Album A - Estimated Arrival - 20th May

Album B - Estimated Arrival - 30th May

Order will ship out around the 30th of May

Consider creating two separate orders for in-stock and pre-order items if you want the fastest delivery for in-stock items!

If you want to change the address we send your package to, please contact us immediately so we can change it before it has shipped. We are not able to change the address once it has shipped and will not accept refunds because you provided incorrect/invalid information.

Shipping Times

As we are based in New Zealand, Pre-Order Shipping times are yet to be calculated however they will likely be 5-14 days to arrive to us. Follow our Instagram for consistent order updates.

On-hand albums will be processed in 1-4 days although there may be delays that we can not control.

Once albums are shipped, shipping times will depend on the carrier.

NZPost tracked shipping should take 1-3 days

NZPost non-tracked shipping for photocards can take 2-10 days.

Aramex is inconsistent depending on where you are based in the country; could be 2-7 days.

Disclaimers

mostbiased does not take any responsibility for missing or damaged goods once they have been shipped. Please contact your carrier for help, but feel free to contact us to help you contact the carrier or provide packaging feedback. We tend to be a bit heavy on packing so that no goods are damaged however accidents can happen during the shipping process that are not under our control.

We only ship within New Zealand, if you provide an international address we will refund and cancel your order.

We will not refund the cost of shipping your package once it has shipped for any reason unless arranged in private communications.

Contact

If you have any questions contact us:

Instagram - @mostbiased

Email - customer.mostbiased@gmail.com